1. Are your products authentic and new?
All items that we sell are 100% authentic and new. We do this through expertise, and multiple checks on the product courtesy of industry veterans who know product inside and out. Our experts authenticate every product, to ensure that our clients get 100% genuine new products.
2. How do you get these highly sought after items?
The Kicks Don works closely with trusted dealers to offer you a wide range of models. These sneakers always undergo an inspection to make sure your pair is 100% original. We deliver you these highly sought after items!
3. Where is The Kicks Don located?
Our office is located in Breukelen, The Netherlands. If you want to visit us, please contact us to make an appointment.
4. Can i pick my order up?
You are welcome to pick your order up, or visit our showroom. Please make an appointment with us if you want to visit us.
5. What Payment Methods Are Accepted?
- Payment by Paypal
You can use PayPal as a payment method to complete your order.
By clicking on conclude your order/place your order, after having confirmed the details of your purchase, you will be taken to the PayPal login page where you can enter your account and conclude your payment.
If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.
- Payment by Creditcard
You can choose to pay with Credit Card or Debit Card to complete your order.
We accept: Visa, MasterCard and American Express . Before paying with Visa ELECTRON you must obtain authorisation by the issuer for online purchase.
If you choose to pay with a pre-paid Card, remember to keep it and not throw it away after making your purchase, as you may need it in the case of refund.
- Payment by iDEAL
For customers living in the Netherlands, we offer iDeal as a payment method. This payment method allows you to directly make transfers from your bank account to our website.
6. Do you accept international credit cards?
Yes, we accept international credit cards.
7. Do you charge sales tax on any item?
Each order is taxed. The prices displayed on our website are included with the tax. The tax is also displayed on the invoice that you receive after your order.
8. What Shipping Methods Are Available?
We ship our packages with PostNL. Upon checkout it is possible to choose delivery date & time. If you want your order delivered with a different courier, please contact our customer team.
9. What are your shipping and return policies?
You can exchange or return sneakers within 14 days after delivery. Terms & conditions apply
To be eligible for a refund or exchange, you must first email us within 14 days of receiving the products
10. Do You Ship Internationally?
Yes we do ship internationally! We deliver to most of the countries. If you cannot find your home country in the drop down at the checkout, please contact our customer service and we will try to find a solution for you.
11. I want to return my purchase! What do I do?
You can exchange or return sneakers within 14 days after delivery. Terms & conditions apply. To be eligible for a refund or exchange, you must first email us within 14 days of receiving the products.
12 How long does it take for me to get a refund?
The time of refund depends on your payment method. After acceptance of your return, we refund you within 1-4 workdays.
13 How Can I Cancel Or Change My Order?
You can contact us via the contact page or send us a message on whatsapp (+31 25 23 80 21) or call us (+31 25 23 80 21). Our customer service team will change or cancel your order for you.
100% New & Authentic
14 Days Return
If you are not happy with your order for whatever reason, you can return your sneakers 14 days after arrival. Terms & conditions apply. Please contact us if you want to make a return with us.
Pickup & Delivery
Do you need your kicks fast or you are not sure about your size? You can come and pickup/ try on your sneakers in our showroom in Breukelen, the Netherlands. Please contact us to make a appointment before you come. The Kicks Don Team is ready to help you get your desired sneakers